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The Privacy Policy

Last updated on June 1, 2023

This privacy policy describes how Syba Security, INC. d.b.a. Syba Privacy (“Syba” or “we”) and our product (“Syba app”) might collect and process your personal data, in compliance with applicable laws protecting your privacy, when you use Syba’s privacy and security services.

 

  1. Syba Features you may use

 

1.1 Privacy & Security Services in the Syba app

Syba app is a mobile application available on iOS and Android that helps you protect your online privacy of your emails, social media user names  and router security. Before using the Syba app, please read this privacy policy carefully and agree to its terms to continue using the Syba app. If you do not agree with this privacy policy, please do not use the Syba app.

 

A. Functionalities

We are only processing your data because you have consented to it and/or because we are performing a service you have requested from us.

 

(i) Router Security feature

The Router Security feature requires Syba to process your IP address that you use to make an internet connection you want to monitor and transmit it to our IP Security test provider. Our IP Security test provider will use your IP address only for the purpose of checking if your IP address is known for open ports, router vulnerabilities and IP blacklisting.

 

(ii) Data breach feature

The Data Breach feature requires Syba to process the email address(es) you want to monitor and transmit it to our data breach service provider. Our data breach service provider will use your email address only for the purpose of checking if your email address appeared in a data breach. You can, at any time, remove your email address of this feature.

 

(iii) Social Media feature

The Social Media feature requires Syba to process the social media user names you want to monitor and transmit it to our social media service provider. Our social media service provider will use your user names only for the purpose of checking where your user name appeared in social media websites. You can, at any time, remove your user name of this feature.

 

B. Your rights

How to access, rectify, or delete your personal data?

Except for Data Breach and Social Media, Syba Privacy does not access or store any of your personal data. Therefore, you can access rectify, or delete the accounts you have managed through the Syba app and/or the data you have stored within the Syba app at any time directly in the Syba app.

 

If you want to delete any data stored in the Syba app, you need to delete the Syba app from your phone. You can access, rectify, or delete your data related to Data Breach and Social Media at any time, by sending an email to customer.service@syba.io.

If you are not able to do any of this, you want help doing so or have any related questions, please send an email to info@syba.io. For more information about your use of the Syba app, please consult our Terms of Services.

 

1.1.2 Syba app Analytics

The Syba app collects analytics information to ensure that our product works correctly on different devices and operating systems. This data also helps us improve the quality of our product and make your experience better. This includes data like the type of device you’re using, the operating system, event stamps and error logs.

 

We do not track or store any of your personal data with this analytic tool. Instead, to distinguish one user from another in an anonymous way, we use a unique identifier called “UserID” that is linked to your device and your use of the Syba app.

 

1.1.3 Push Notifications

We may send you updates about the Syba app and Syba Privacy by sending you push notifications through the Syba app if you have given us your prior approval to do so.

 

You may opt-out of receiving these notifications at any time by changing the appropriate settings within your device. To send you push notifications, we store and use a serial number which was generated by Apple or Google, depending of the version of the Syba app you are using, best known as a “token”, which is unique to your use of the Syba app in your phone.

 

To send you such push notifications, we use FireBase as service provider. For more information about FireBase, please see here. Your token is stored by FireBase, and in the Syba Cloud. Your token is stored until you change your settings or request us to delete it.

 

We cannot identify you nor localize you through this token but we can know your time zone, the language chosen on your phone and send you messages. This is why we have a strict security policy when collecting, storing and using your token.

 

1.1.4 Support

Syba Privacy is by your side to help you control your privacy. Therefore, if you have any questions or concerns regarding the Syba app, this Privacy Policy or your privacy rights, you can contact our support team directly in the Syba app, or by sending an email to: customer.service@syba.io

 

1.1.5 Functioning cookies on our websites

Syba only uses technical and functional cookies and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored using your browser settings.

2.  Sub-Processors

Third-party services Syba Privacy relies on, and what data they might store about you.

We only share your personal data with the services we rely on, if strictly necessary to provide you with our privacy and security services.

 

Where we need to share your personal data with our third-party services, we have chosen them with a lot of care, to make sure they take privacy as seriously as we do and that they only use your personal data for the purposes we have instructed them to do. We might also have executed data processing agreement with them to regulate how such service providers use your personal data.

 

2.1 Syba Cloud: Microsoft Office 365 an Microsoft Cloud, Azure

We choose the products we use very carefully, and our email servers are powered by Microsoft Office 365. Microsoft Office365 has a very strong reputation to respect privacy. If you email xxx.xxx@syba.io, Microsoft servers will receive and keep a copy of your IP address, and your name if your name is sent as part of the headers of the email protocol. We keep your emails for as long as it is necessary for replying to your request and then for as long as necessary, if required to, for evidence purposes (generally from two to five years, depending on your jurisdiction and the type of emails you have sent to Syba Privacy).

 

For more information about how Microsoft processes your data,  visit https://privacy.microsoft.com/.

 

2.2 Apple

Apple hosts our Syba iOS app. This section applies to you if you use our iOS version of the Syba app.

 

Face ID and Touch ID

You can use Face ID or Touch ID to unlock the Syba app if you use such version of the Syba app. Syba Privacy does not have access to this information, which is only managed by Apple. To learn more about this technology, please visit https://support.apple.com/en-us/HT208108 and https://support.apple.com/en-us/HT204587.

 

App Analytics

Apple provides Syba Privacy with analytics: this feature is called App Analytics. Apple does not provides Syba Privacy with information that would personally identify you. You can turn off this feature completely within your iPhone settings, also. For more information about how Apple processes your data, please visit https://www.apple.com/legal/privacy/.

 

2.3 Google Play Console

Android hosts our Android app. This section applies to you if you use our Android version of the Syba app.

 

 

App analytics

Google provides Syba Privacy with anonymous analytics with regards to your use of our app (country, device): this feature is called Google Play Console. Google does not provide Syba Privacy with information that would personally identify you. You can turn off this feature completely, also. For more information about how Google processes your data, please visit https://policies.google.com/privacy.

 

2.4 Freelancers

From time to time, we may use freelancers based in the USA, South America or Europe to help us for specific tasks notably to our support team. These freelancers might process personal data belonging to you under our strict instructions. We chose very carefully the freelancers that work with us, and they all sign a data protection agreement containing security requirements to ensure the safety of your personal data before starting to work for Syba Privacy. For more information, please contact us.

 

2.5 FireBase

To send you push notifications, we use a unique token which is stored by our service provider, FireBase. FireBase only stores your token on our behalf, and is not authorized to use it for any other purposes than sending you push notifications in the Syba app.

You may opt out of receiving these notifications at any time by changing the appropriate settings in the Syba app or on your smartphone.

For more information about how FireBase processes your data, please visit https://firebase.google.com/support/privacy/.

 

2.6 Microsoft Power BI

We use Microsoft Power BI to analyze analytic data of our users’ usage of the Syba app. Microsoft Power BI collects the Syba app analytics about your use of the Syba app with your UserID. Microsoft Power BI only uses analytics of our users anonymously, and in accordance with our instructions.

 

3.  Other information about your data

3.1 Extraordinary disclosures

We may be obligated to disclose your personal data if we determine that such disclosure is reasonably necessary and required:

 

(a) to comply with applicable laws or judicial orders;

 

(b) to protect the rights or property of Syba Privacy or other users of our services, including in investigating any violation or potential violation of the law, this Privacy Policy, or our Terms of Services.

 

We will always keep in mind that your data should be protected therefore we will always fight unjustified requests and be transparent about them.

 

If Syba Privacy or its business or assets are acquired by, or merged into, another company, that company will possess any personal data in our possession at such time and will assume our rights and obligations under this Policy.

 

3.2 Security of data

We take security very seriously and therefore have implemented appropriate technical and organizational measures to ensure a level of security appropriate to the risk linked to our processing of all data as described hereabove. To implement such measures, we have taken into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for your rights and freedoms as natural persons.

 

3.3 Your Rights

As a matter of principle, you can exercise all your rights free of charge.

 

On a general basis, you can access, rectify, or delete your personal data directly through the Syba app, or through the service providers we are relying on as described above or by contacting the support team directly through the Syba app.

 

If you are unable to complete your requests through the Syba app or such services, you can send a detailed message explaining your request to us at : customer.service@syba.io.

Syba Privacy will inform you if it can act on your request or if you need to do it directly in the Syba app, with our support.

 

Syba Privacy would also like to inform that the request you send for the exercise of your rights might be kept for follow-up purposes.

 

Specification for deletion :

You may also ask us to delete your personal data where one of the following grounds applies:

  • the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed ;

  • you withdraw the consent you have previously given ;

  • you object to the processing of your personal data and there is no legal reason for such processing ;

  • the processing of personal data does not comply with the provisions of the applicable legislation and regulations ;

  • your personal data have been collected in relation to the offer of information society services to children under 16 years of age.

 

Please note that the exercise of this right may not be possible when the retention of your personal data is necessary for compliance with statutory or regulatory provisions and in particular for example for the establishment, exercise or defense of legal claims.

4. Restriction of processing

You may request restriction of processing of your personal data in the cases provided for by laws and regulations. You can exercise this right directly through the Syba app or by contacting the support team directly through the Syba app.

 

If you are unable to complete your requests through the Syba app or such services, you can send a detailed message explaining your request to us at : customer.service@syba.io.

 

5. Post-mortem Guidelines

You have the possibility to give guidelines in relation to the storage, deletion and communication of your personal data after your death to a certified trusted third party in charge of ensuring that the wishes of the deceased are respected in compliance with the conditions laid down in the applicable legislation.

You can exercise this right directly through the Syba app or by contacting the support team directly through the Syba app.

If you are unable to complete your requests through the Syba app or such services, you can send a detailed message explaining your request to us at : customer.service@syba.io.

 

6. Changes to the privacy policy

Any changes we make to the Privacy Policy in the future will be posted on this page and, when mandatory, notified to you directly in the Syba app.

 

7. Liability and Disclaimers

Limits on liability and disclaimers applicable to our privacy policy are provided under our Terms of Services.

 

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please send a detailed message to: customer.service@syba.io.

 

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